Frequently Asked Questions

Activation Steps

1. Go to https://account.magneticsprings.com
2. Click ‘Activate Account’
3. Enter
   1. Account Number
   2. Customer/Company Name
   3. Zip Code
4. Email Address the customer would like to associate with the account
5. Choose the Username and Password
6. Click ‘Activate Account’

Home Screen

1. Billing Information
   1. Location
      1. Billing phone number
      2. Billing Address
   2. Contact Information
      1. Billing contact person
      2. Billing contact number
      3. Billing contact email
   3. Account Number
   4. My Account Username
   5. Statement Preference
      1. Email statements
      2. No Email statements: Go Paperless
2. Delivery Information
   1. Location
      1. Delivery address
      2. Delivery contact person
      3. Delivery contact number
      4. Delivery contact email
   2. Route
      1. Driver’s Name
      2. Route Number
3. Account Balance: Total Balance Due
   1. Open Invoices
   2. All unpaid invoices
   3. Customer can download and view any open invoice
4. My Deliveries
   1. Date: next scheduled delivery
   2. Skip: allows customer to skip their next delivery date
   3. View deliveries: will take customer to the deliveries page
5. Favorites: products most ordered

My Orders

1. View future deliveries
   1. Shows the current order for upcoming deliveries
   2. Can edit order
   3. If the customer no longer wishes to receive this order, they can click ‘skip order’
   4. View delivery orders
   5. View Previous deliveries
   6. View delivery calendar

Billing

1. Open Invoices
   1. Can download to view invoices
2. Payment
   1. Either click ‘select all’ or click each box of the invoices you want to pay
   2. Click ‘pay invoices’
   3. Screen will change to Pay Invoice
      1. Select payment type: Card or E-check
      2. Each invoice selected will be shown with its corresponding total amount
      3. Select ‘finalize payment’
   4. History
      1. Customer can see all invoices received over the course of their service

Equipment

1. See all equipment associated with account
   1. Serial number
   2. Type of cooler
   3. Rent and billing frequency
   4. If the customer owns the equipment